I remember, like on the first meeting of Telecentres in Europe during the workshop "eSkills for Employability
" in 2007 in Barcelona, one of the most important issues which came up among people was benchmarking
We feel under our skin that among us there is a plenty of knowledge, ideas, experience but we didn't now even the right questions to gather that. "Good question is the half of answer
" - how they say in Poland.
Benchmarking could open our organizations to new methods, ideas and tools to improve our effectiveness.
together with team from The Center for Information and Society
at the University of Washington develop a special Evaluation Toolkit
(sponsor by Microsoft) to utilize the growing body of knowledge around monitoring and evaluation telecentre programs and advance data consistency and evaluation fundamentals around a number of core aspects of of telecentre activities.
I think that it will be very useful if in our programs we start to use that tool, and then we will compare data between each other on European level. There are only benefits from that. We learn more about our projects, we learn more about projects of our partners (at least then we know where our staff should go for exchange to learn more), our donors have consistence data and we do the advocacy of our every day activities.