1st International Congress for Managers of Telecentres / Social Innovation Centres

The SIC (Social Innovation Centre) Network in the Basque Country, "KZgunea", which holds the Vice-Presidency of the Spanish Community Association of Telecentre Networks, is organising and playing host to this first meeting of telecentre managers. The aim is to create a meeting point where Spanish, European and Latin American organisations can share methodologies, processes, resources, tools and new practices in Management and Coordination, in addition to analyzing the current situation and evolution of the aforementioned.

It is within the context of this current scenario of SIC centres in which Coordinating and Management personnel become an essential figure in the setting in motion of programmes that have been developed. They are responsible for coordinating enabler personnel who, for their part, must be willing to acquire wide knowledge of the social milieu of the region where the centre is located so as to be able to establish links with it and also ensure that the centre becomes established a territorial benchmark where tailor-made advice can be offered to companies, training plans drawn up and ICTs developed both within and outside the municipality.

Objectives

-  To foster collaboration and cooperation between Coordinating/Management personnel and persons in charge.

-  To share methodologies, processes, tools and new practices in Management and Coordination.

-  To propose and develop courses of action that may improve the effectiveness and coordination of the networks.

-  To analyze the situation facing SIC centre networks in depth and consider strategies to help them develop and evolve.

-  To create a digital learning area that includes training content for management personnel.

-  To work towards the accreditation of competences in management and enabling.

 

Persons in attendance
-   Coordinating personnel.
-   Team and project management personnel.
-   Territorial enabler personnel.
-   Persons in charge of telecentre Networks:
    Telecentre.org, Telecentre-Europe and the Telecentre Association for Latin America and the Caribbean.
-   Technical and political persons in charge of entities that manage SIC centre networks.
-   Technical personnel from different autonomous regions, provincial councils and town and city councils who are working in the field of coordination.
Content according to thematic blocks
1)  Social innovation, entrepreneurship and employment-oriented centres: Employment, employability, entrepreneurship, the telecentre geared towards the micro-company and self-employed persons and, above all, practical considerations for being more useful in a most sensitive point at the present time.
 
2)  User profile-oriented centres: Age, gender, origin. What problems do they raise with us, how to take advantage of their potential, how to provide them with something more effective, how to have a bearing on the life of telecentres, our experience in this sector, etc. and, above all, practical considerations.
 
3)  Milieu-oriented centres (primary and urban sectors): How to gear telecentres towards where ICT sectors are evolving, specific problems to be overcome, etc. and, above all, future idea(s).
 
4) Qualification of trainers and enablers: Benefits of planning tools, what profiles we currently find on the market and with what problems, etc. and, above all, a practical proposal for how to act or as to what lines should be followed in order to obtain competent and satisfied trainers and enablers.
 
5)  Control of emotional intelligence, manager-oriented: Analysis of what a manager needs for their work, where and how to obtain it, how they can motivate their teams and, above all, practical proposals for courses of action in our organisations.
 
6)  Sustainability and business models of telecentres/social innovation centres: What has been done, what can be done, how we can mutually support each other, etc. and, above all, the potential for collaboration on the part of the different organisations on an international level, and how to collaborate so as to be stronger and compare problems in different countries.
 
7)  Analysis of our evolution: Path taken and future. Analyze our evolution, see whether we have coincided along the way, or whether we have copied, are objectives being achieved? Are there organisations that have already started to evolve again? And, above all, what our future can bring.

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