ALL DIGITAL AWARDS 2018: e-facilitator Mercedes Olea Rodríguez

BEST E-FACILITATOR 2018 WINNER

Mercedes Olea Rodríguez

Albaida del Aljarafe/Sevilla, Spain

e-facilitator at Guadalinfo

Years in service as e-facilitator: 14

Number of people supported / trained: 1400

WORK EXPERIENCE AND PROFESSIONALISM

She is an educator and used her knowledge to introduce new methodologies to teach about Digital Competences using ICT in Guadalinfo. Her expertise with users had let her grow and evolve to be the main e-facilitator in her village.

Her responsibilities include:

Introduce users to IT, focusing on DigComp and digital skills, apps, hw (smartphones, tablets, 3D
printers, robots, arduino, etc.)
Support entrepreneurs and SMEs to adopt IT
Empower Citizens with e-admin
Collaboration with schools, social services, employment office, etc. to create a synergy for citizens
Make telecentre a place where everyone is welcome independently of their age, birthplace, religion or gender.

The main user groups are: employed/unemployed people, housewives and elderly, entrepreneurs and SMEs. Workshops for kids, using programming apps, robotics, cybersecurity, 3D printers, etc.

Methodology: little groups same knowledge level, flexible program and practical exercises

ONE OF A KIND

Mercedes works closely with the citizens, with a deep knowledge about needs of Digital competences. She
cooperates with other entities, local governments, school, employment offices, local asociations (commerce, parents, entrepreneurs, etc.) She tries to offer a personal adaptation for each user and solves all the questions of the users, till they solve their doubts. This close relationship with the users is quite important for the impact of her work in the village. He work has changed the lives of a great part of the population:
- old people and housewives use computers daily
- The citizens' relation with the public administration thanks to the e-adminitration courses
- The entrepreneurs are adapting their bussinesses to IT
- The kids are learning about new technologies, roboticss, arduino, 3D printers, scractch, etc.

Some of the examples of her work:

Check other finalists for ALL DIGITAL AWARDS: