Telecentre Europe Awards 2016 Entry: Multi-Stakeholder Partnership (MSP)


Country: France


When was MSP established: 2012

Name of the leading organization: Conseil regional de Normandie

MSP contact person:  Christophe Jourdain, project manager

Nominated by:  Helene Eustache, responsible for European programs (ESF, Erasmus+), Conseil regional de Normandie



Training organizations, public institutions (education, job centres, employment agencies, regional authorities), entreprises and trade unions, associations (of handicapped people, e.g.):

3IFA, ACSEA Formation, L' Adapt, Adverbe, Aedifica, AFPA, AIFCC, AIFST, ALFAH, ARIADA, Auréacom, Boîte aux Lettres, Centre de Bilan Indépendant, CCI & Caux, CDFA, Cegefop, CEMU, CFA BTP, CFAI, CFPPA Le Robillard, CFPPA Vire, Club Agile Caen, CMAR - CIFAC, CNAM, Coallia, CRAN, Conseil Régional Normandie, CRI Auvergne, DAFCO Caen, DAFPIC Rouen, ECCO, ENEFA, EPE, Errefom, Espace Temps Cherbourg Octeville, ETP Normandie, Fab21, Ferrandino Sophie, Fédération Régionale MFR, FORCO, Groupe FIM, Henry Frémine, HAEUW Conseil, ICEP CFA, IFA Marcel Sauvage, INFREP Manche, Ingenium, IRFA, IRTS, ISF, ISPA, Learning Salad, Maison des Mots, Média Formation, MFR Condé, MFR Bagotière, Normandie Coaching, Passerelles vers l'Emploi, Pep's Center, Perron Consultant, Pole Emploi, Startech Normandy, Stratice, Swimming Pole, Trajectio FCV, UNAFOR, Via Formation, Wibees


The aim of Communotic is to create a network between training organizations in order to improve the use of ICT in the educational field: e-learning, smartphones to link trainees with trainers or between them, serious games to choose a job or learn basic skills, videos to prepare the 1st day in a job, etc.
The network links training organisations of a region, Normandy in North-West of France, but extends to various stakeholders in the education and employment fields: public institutions, experts in ICT and education, associations (jobseekers, handicapped).


The first activity is knowledge: disseminate knowledge about good practices in the use of ICT for education or professional inclusion. Meetings, workshops, webinars, MOOCs are organized for members, to enable them to know the state of art on the subject.

The second is to improve best practices and share experiences: members exchange between them on the problems they have and the solutions they experiment. Most of the time, trainees and jobseekers are involved in the feedback of the solutions.

The third is test. Within the framework of Communotic, ICT products, e.g. e-learning platforms or serious games, are hired or bought so that the members may test them before buying them (or not). Some entreprises now consult Communotic to help them develop new products.

The fourth is special workshops on ICT and illiteracy: many projects are led now on the use of ICT to acquire basic skills and seem really of great promise. 


  • Confidence between members: based on the Creative commons values, all the exchanges within the framework of Communotic are based on sharing experiences without competition between members. Cooperation between them is highly supported, and common projects are most likely to be financed by public money than individual ones.
  • Community of values: each member contributes to the quality of education and of support to jobseekers.
  • Community management: regular meetings and workshops unite the members and sustain their active participation to the network.
  • Enlargement: new members are always welcomed and are sponsored to get involved in the community.
  • Empowerment: each member is encouraged to contribute with intellectual contribution, such as a test, a webinar, an article, on its convenience and its ability.


  • Individual vs collective: the members are organizations, mainly training centres, and not individuals. The challenge is that the use of ICT for training becomes a standard in the organization, and not a special project or a project for specialists only. The members of Communotic work to make ICT a way of better learning, for all the trainees, the staff and the ecosystem of their organization.
  • Dissemination: the exchange between the members is a new way to make training organisations work together. Outside Communotic, they are on a competitive marker. Inside, they are members of a community. Not always easy to manage, but it works.
  • The most difficult is to attract new members and make them contribute to the network. The way is to begin with simple productions: article on a test they have done, conference on an experience. Then, they begin to propose to share the tools they product, and teach the others how to deal with their pedagogical use of ICT.


The platform (website and technical form) and the first years of the community manager have been supported by public funds, from the Region and the European social Fund.
The region still supports the platform. The contribution is free for the members; so far they "pay" by intellectual contributions. To extend the activities of the network, a study is made for building a local digital money, on the "Moniba" model.


Normandy is one of the first regions in France, which got involved in the "multimodal" training. As Normandy is a rural region, the objective of the partnership is to help people to access to training, mainly vocational training, despite transport problems. This has been a success: about 20% of the trainees use the possibility to attend their training at home or in a telecentre.

Another positive impact is the way the education has changed: trainers have theirs ways of teaching due to the use of the ICT, mainly through a better view of the different ways people are learning, better contacts and individualisation of the teaching. With more implication of the learner in his/her own learning, we observe and confirm much less abandonment of training and more success in passing the exams.

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