Educational models and partnerships for development of digital skills of SMEs employees: Global Libraries Bulgaria Foundation study visit to Riga, Latvia

Within “Digital Skills for Bulgarian SMEs” project BG05M9OP001-4.001-0135-C01 two experts from Global Libraries Bulgaria Foundation (GLBF), six experts from the regional libraries in Plovdiv, Smolyan and Stara Zagora and two representatives of Bulgarian SMEs visited LIKTA in the period between 14th and 18th of January 2018.


The main purpose was to exchange experience and best practices with the ALL DIGITAL member  LIKTA and other Latvian organisations in two directions:

  • developing up-to-date and effective educational models for the acquisition of digital skills by employees and owners of SMEs;
  • building and developing broad national and local partner networks for social innovation in the field of lifelong learning with a focus on the acquisition of digital skills.

The Bulgarian delegation got to know about LIKTA's digital skills development activities.

Dr Māra Jākobsone, Vice-president LIKTA, made a presentation of “Digital skills for SME“ project in Latvia: its goals, activities, main outputs and results.

The training methodology developed and used within the Latvian project was presented by the training expert Ms. Signe Briķe.  

A practical demonstration of the online platform for the Latvian project implementation was followed by the discussion on the project and platform. A stress was put on online administration and training tools, such as SharePoint and MOODLE.

The Bulgarian experts acquired more focused knowledge on four modules of the Latvian training programme for SMEs:

  • Digital marketing
  • Cloud services for SMEs
  • Safe online transactions and collaboration
  • Data protection and privacy

The experts from LIKTA and Baltic Computer Academy  explained the process of development and maintenance national and regional partnerships to promote and implement the project.

The Bulgarian delegation met and had discussions with 15 Latvian experts, researchers, trainers and librarians.

They gathered useful knowledge and information about the library network in Latvia and its main functions as well as the role to develop digital skills for citizens and SMEs. The Library network was presented by Sandra Ozoliņa, Deputy Director  of Latvian State Culture Information Cetre and Inga Niedra, Traning Manager.

Experts from Kursīši Library - Information Centre and Jelgava City Library explained how and what kind of partnerships they develop in order to present a different kind of digital skills and digital services training by libraries in Latvia ( e.g. banks, VID, Latvenergo etc).

During the visit to the National Library of Latvia, Mrs Marta Dziļuma from the Library Development Department familiarised the Bulgarian group with the media literacy and digital skills projects.

Mrs Vita Juraga from the Competence Development Department at the NLL presented the training and lifelong learning programmes, projects and the system for informal learning recognition.

Media literacy activities of the National Library of Latvia for children were also presented to the Bulgarian delegation.

Upon their return to Bulgaria, the experts from the GLBF, the three libraries and SMEs from the districts of Plovdiv, Smolyan and Stara Zagora will adapt the innovative practices identified in Latvia.

They will develop a curriculum and educational content for the acquisition of digital competencies tailored to the needs of the Bulgarian SMEs.

The final day of GLBF visit concluded with an official  ceremony of issuing certificates of acquired knowledge at the National LIbrary in Latvia.

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