How to engage and enable young e-facilitators to better support your target groups

“How to engage and enable young e-facilitators to better support your target groups” workshop was conducted at ALL-DIGITAL SUMMIT on October 4, 2017 in Barcelona.


About the speakers:

The speakers were three young eFacilitators selected as the best young digital changemakers by the I-LINC project for their work during Get Online Week 2017 GOW17: Greta Jurgutyte from Lithuania, Julia Ackerman from Germany, and Mihai Macarie from Romania.

They presented the process of digitalisation of their societies, as well as, their personal experiences describing their journey of learning and self- improvement enabling them to help people to acquire digital skills to actively participate in a continuously changing digital society.

Representing differing backgrounds, views and experiences from their home countries of Germany, Lithuania and Romania, the speakers introduced an overview of three different aspects of digitalisation in Europe to the audience.

What is an eFacilitator?

eFacilitators support and facilitate the digital training process in digital competences centres, such as trainers, tutors and moderators. Therefore, they are a vital part of digital competence centres, as they bring technology into people’s lives in local communities.

The support of eFacilitators is more urgent than ever. By supporting people to acquire digital skills eFacilitators give them the opportunity to actively participate in a digital society.

Goal and target audience of the workshop

The workshop aimed to inspire participants to learn, discuss and co-create ideas on how to best encourage and enable young people to become young e-facilitators in their organisations. Through discussion groups, the participants also had the chance to contribute to the I-LINC policy recommendations paper by proposing policies/proposals that would support eFacilitators’ desire to join digital competence centres, ease their work and increase their desire to stay.

The I-LINC policy paper is being shared through I-LINC channels and contacts on the European and national policy maker level as well as to practitioners and digital competence centres’ managers. Further discussion about the topic by the participants, the speakers and further audiences is encouraged on the I-LINC platform

Main target audience of the workshop was digital competence centres’ members, managers and young eFacilitators.

What worked well during the workshop

  • At the beginning it was important to emphasise the workshop’s benefits, thus the participants were more focused and active during the session
  • To engage the audience, each speaker led a discussion group, and participants felt more comfortable to ask questions and share their concerns. 
  • Speakers encouraged participants’ questions and made them feel that their view or opinion mattered. In this way, participants felt more comfortable to express themselves.
  • Asking questions related to the workshop's topic helped motivate participants' curiosity.
  • At the end of the workshop, we also talked about the organisations and some of the projects related to the workshop’s topic.  This is a good chance to promote theprojects and find potential stakeholders.

How to inspire young people to become eFacilitators

  • A good practice is to organise events in schools or in youth centres, in which young eFacilitators will come in contact with young people. A personal story coming from its protagonist is often an inspiration.
  • The sense of fulfilment that someone gets by helping others is a strong motive for continuing an activity. In this framework, a good idea would be if the youngest from deprived neighbourhoods learn how to give coding classes to their peers.
  • Young people would be motivated to become eFacilitators if they understand the importance of media literacy in society. Trainers should emphasize the fact that helping people to acquire digital skills means that young people give an opportunity to a person to improve his or her life. 
  • We do not realize the extent to which we are influenced by other people and their experiences. Therefore, an eFacilitator’s personal story will inspire young people to follow the same path.

  • A good idea is to ask participants their interests and try to relate them to ICT sector and eFacilitators’ activities.


What are the challenges/problems in attracting eFacilitators:

  • Funding: Lack of funds limits eFacilitators’ activities. A way to deal with this kind of problems is to find sponsors, who are interested in your activities.
  • Promotion: A significant number of young people are not aware of what is an eFacilitator. A campaign which promotes a positive image of eFacilitators in schools or youth centres could be a good practice to attract more young people.
  • Attractiveness: It is hard to retain young people as eFacilitators. Normally, they constantly get less interested and start seeking new opportunities, especially if they do eFacilitator’s work on voluntary basis.
  • Methodology: Young eFacilitators need to learn more about “methodology” on how to work with other people. 
  • Value: By developing a positive image of eFacilitators more young people would considered themselves as potential eFacilitators. Governments should set as priority the certification of eFacilitators and promotion of their activities.
  • Recognition: Lack of recognition has a negative impact on eFacilitators job profile. Governments should recognize their efforts and offer to them benefits, such as trips, badges, study visits, mentorships.

Presentation from the workshop: ppt

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