Sustainable telecentres through exchange experiences

EOS Foundation Romania, in partnership with the Latvian Information and Communications Technology Association (LIKTA), the Serbian International Aid Network (IAN) and the Moldovan Alliance of Access to Information and Training Community (AITCC), have developed a Best Practice Guide that can be useful to all telecentre coordinators in Europe.


Exchange visits

The guide was realized within the project Shared Learning and Community Digital Inclusion through telecentre servicesThe best practice guide was developed after a range of 4 workshops that were implemented in the countries of the partners involved in the project. The workshops were interactive, because theoretical sessions & study visits to local telecentres alternated very well.

More than 50 telecentre coordinators from Romania, Serbia, Latvia and Moldovaparticipated at the work sessions. They had the opportunity to exchange experiences and to learn more about how telecentres can be sustainable in time.

They discovered about the activities & services that other telecentres network from other countries are providing. As the background of the 4 countries involved was very distinct, the ideas & experiences of the participants differed from one workshop to another.

Best Practice Guide

At the end of the project, all these experiences were gathered and lead to the design of the Best Practice Guidethat also includes a description of the context, of each telecentre network, of the best services they provide and of the sustainability in each of the 4 countries.

The tool became a very valuable resource as it is available in English as well as in Romanian, Latvian and Serbian and is intended to be useful for all telecentre coordinators across Europe. It was distributed in the entire telecentre network from the 4 partner countries and was also posted on Telecentre-Europe's website make the resource accessible for a large number of telecentre coordinators.

Until now, more than 250 of telecentres coordinatorshave accessed the tool and were able to have a better understanding of different approaches & working methods used by telecentres in different countries. And, as it is available for free, even more coordinators will use the tool in the future.

The Best Practice Guidehelps telecentre coordinators to broaden their horizons and to learn from the activities & good practice examples developed by other telecentres that are providing digital literacy for their communities.

The guide opens more opportunities to ensure the sustainability of telecentres, as the structure of the material is designed in such a way that services & resources are easy to be identified.

» Download the Best Practice Guide in different languages: EN, ROMD or LV.

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Comment by Juan Francisco Delgado on October 7, 2012 at 10:47
Congratulations on this experience. I think it is a great contribution the good practice guide for sustainability. Very useful for all telecentres. We serve to our network
Comment by ahmed eisa on October 7, 2012 at 6:49

Thanks Cornelia for sharing this,,, I do agree that exchange can be one of the tools for Telecentre sustainability because through this exchange you can get a practice or application that being working on for a long time with all his challenges and problems being tackled which means you will get it perfect and it will save you money and time and have experience of that.

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