Among (suffocating) general presentations, mostly about aging well, I heard this as a straight cost-analysis conclusion - and found it interesting (at least worth sharing). Two different sessions I attended highlighted the exclusion cost. Cath Kelly (HM Customs and Revenue, UK) said about accessibility that it would be a lot more costly to do it later (or not at all). Another speaker said, addressing inclusive e-government, that it definitely costs less to include than to exclude. Some estimates suggest that as much as 30% of EU population is socially excluded/disadvantaged. While inclusive policies are emerging, they are clearly not enough. Imagine a 16 year old immigrant and pregnant, one speaker said. Normally she would run from one office to another. Can she recieve inclusive services to help her with all her needs at once or comprehensively?