Training in the Use of Smartphone to the Senior, Spain

Telecentre Europe Awards 2016 Entry: Multi-Stakeholder Partnership (MSP)

Training in the Use of Smartphones to the Senior - Pere Tarrés Foundation & Vodafone Spain Foundation

Country: Spain

Website: http://www.fundacionvodafoneconlosmayores.com/

When was MSP established: 2013

Name of the leading organization: Pere Tarrés Foundation

MSP contact person:   Anna Blázquez Abella, Director of Digital for Social Department Pere Tarrés Foundation

Nominated by:  Àlex Fernandez Brösel, Director of Education Programs Section, Pere Tarrés Foundation

PARTNER ORGANIZATIONS

CATALONIA PERE TARRES FOUNDATION MULTI-STAKEHOLDER 

  • Pere Tarrés Foundation
  • Vodafone Spain Foundation
  • Library Consortium - Barcelona Council 
  • Library Department - Barcelona Provincial Council
  • Library Department - Girona Provincial Council
  • Department of Social Welfare - Government of Catalonia
  • Department of Culture - Government of Catalonia
  • Barcelona University
  • Approximately 35 different Municipalities of Catalonia

1. PURPOSE OF THE MSP

Teaching digital literacy (Smartphones) to people over 55 years old and older people in the Catalonia Region (Spain). This demographic is vulnerable because many of them do not know how to handle the technology.
Some people over 55 need constant training to enable them to achieve the digital skills necessary to feel part of our society.

The project main purpose is to include senior citizens into the current technological society, by undertaking a practical training program about the use of ICT, optimizing their opportunities for health, leisure and security.

2. ACTIVITIES

We started working on this programme in 2013. In September 2016, we will begin the 5th edition. Until now, 9,609 people have benefited, and we have organized 590 workshops in all Catalonia (Spain).

Pere Tarrés Foundation does project coordinator tasks, contacts with other MSP members, finds digital literacy trainers and prepares contents. The Project is taught in collaboration with Vodafone Spain F. that provides project website (www.fundacionvodafoneconlosmayores.com) with 25 training videos (incorporating sign language) and 200,000 copies of a guide.

Other partners contribute by looking for participants, providing us with a room and the Internet connection for training and doing participants registration.

We offer participants 3 different workshops:
Workshop 1. How do you use your Smartphone? Target: People who start using the Smartphone.
Workshop 2/3. Photos and videos with the Smartphone / APP and WhatsApp. Communication.
Target: People who have basic knowledge about the use of smartphones.

3. CRITICAL SUCCESS FACTORS 

Each partner has a well-defined role. From the report of the previous edition, Pere Tarres Foundation (from now on: “PTF”) present a new proposal to Vodafone Spain Foundation. Once Vodafone Spain Foundation has approved the proposal, PTF starts working on documents and protocols that we’ll give to the MSP. PTF prepares the inscription online form, participants' list templates, and a press release; reviews all the content and contacts different stakeholders. Partners are responsible for providing PTF with participants enrollment (15 per group) and a site with wi-fi. When PTF has the participants list and the date of the workshop, they start searching for a digital literacy teacher near the city or town of the workshop. Our philosophy is to give work to people who are qualified and live nearby. Digital literacy teachers receive a training from PTF before the workshop. Finally, participants, teachers and MSP members fill surveys/satisfaction forms so that we can improve our work in next editions.

4. CHALLENGES

The diversity of knowledge of participants is the main challenge for us. Although participants take a test prior to training, their knowledge isn't homogenous. And if we add that participants come with their own mobile devices, we find that it is a challenge for the teacher providing the training.

However, this project wants to empower all citizens over 55 years old through technology and the Internet. That’s why teachers adapt to participants and not the other way round. in 2015, Vodafone Spain Foundation incorporated sign-language in all videos to integrate everybody.

Another challenge is to propose that all citizens of Catalonia learn about technology and Smartphones. So we accept requests for workshops from all around Catalonia, either big cities or little towns and have to find teachers everywhere.

Finally, another challenge is to work together with all the members of the MSP. A good organization is necessary in order to not repeat participants or places, and give an opportunity to every organization that ask for a workshop.

5. SUSTAINABILITY

Vodafone Spain Foundation is the principal collaborator of this project. They examine the proposal from PTF and they decide the amount of money allocated to the project and provide on-line materials.
Other ways to sustain the project is through the other partners of MSP and their assignments of spaces with Wi-Fi.

6. SOCIAL IMPACT

We started working in this program in 2013. In September 2016, we begin the fifth edition.

Until now, 9.609 people have benefited, and we have organized 590 workshops in all Catalonia (Spain).

This edition 2016-2017 we have two new challenges:
- Catalonia region: 278 workshops to 4.365 participants.
- Export this project to Balearic Islands region (pilot): 55 workshops to 660 participants.

The results of those four editions are very high. The satisfaction level of participants is 4,01 out of 5 (4.01/5). And the satisfaction level of MSP is 4,29 out of 5 (4.29/5).

The benefits and social changes can be visible in all those participants that nowadays can communicate with their families and see the photos and videos of their grandsons or granddaughters. In conclusion, they can be a lot more independent. 

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